Joey Coleman helps companies keep their customers and employees. As an award-

winning speaker, he works with organizations around the world, ranging from small

startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His

First 100 Days® methodology fuels the remarkable experiences his clients deliver and

dramatically improves their profits. His two books have received critical acclaim, and

both were instant Wall Street Journal best sellers. Never Lose a Customer Again offers

strategies and tactics for turning one-time purchasers into lifelong customers, and his

newest book, Never Lose an Employee Again, details a framework companies around

the world can use to reduce turnover and increase employee engagement. When not

speaking to audiences around the globe (he’s spoken on all seven continents), Joey

enjoys playing board games, building LEGO sets, and reading bedtime stories with his

amazing wife and two young sons.