The Information Technology Specialist - I maintains reliability and functionality of in-house (factory floor and administrative) computer hardware and software systems. Coordination of deployment, installation, upgrade, and de-installation of desktop hardware and software. Coordination and resolution of user’s requests related to computer hardware and software issues. Provide low-level plant floor systems related support. Primary Responsibilities: Promote cost effective, high-performance computer technology that will provide continuous improvement to in-house productivity and efficiency. Contribute analytical and technical expertise regarding in-house computer related hardware and plant/business information technology. Understand business process that utilize computer information technology. Install, configure, performance tune, administer and troubleshoot all in-house computer related hardware and software. Comply with company data backup, disaster recovery, software licensing, security and authorization policies. Maintain audit record of Plant hardware/software. Maintain software licensing. Develop, document and maintain necessary in-house information and non-plant floor data collection systems. Respond to user’s requests for new and enhanced information technology using sound business judgment. Perform purchasing function for all systems related hardware, software and resources. Reconcile monthly purchasing activities. Provide demand-based off hours technical support as per departmental off-hours support rotation schedule.
2 year technical degree in computer science, computer technology, or related field and 6+ months of experience working in information systems/information technology. OR A high school diploma/GED and 2+ years of experience working in information systems/information technology. AND Knowledge in two (2) or more of the following areas: Systems operations (PC, Local Area Networking, SAP) Windows operating systems Various personal computer and peripheral hardware (printers, copiers, scanners, smartboards, etc.) Familiarity with database design and query Familiarity with office and business information technology Familiarity with various word processing, spreadsheet, and database software packages